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Terms & Conditions

Terms & Conditions

CONVENIENCE FEE: Bernalillo County has partnered with a third party service, Point & Pay, LLC, to provide you with convenient online payment services via Credit Card, Debit Card Or Electronic Check Payments. In order to use this service you may have to pay a non-refundable convenience fee in addition to the amount(s) owed to your payee. Please note that the service provider, Point & Pay, LLC, not Bernalillo County will appear as the merchant of record next to your payment on your bank or credit card statement.

COMPLETION OF TRANSACTION: Completion of this transaction is contingent upon the authorization of the transaction by your credit card company or financial institution. In the event your payment is not authorized or processed by your credit card company or financial institution, the payment liability shall remain outstanding and unpaid. Outstanding and unpaid balances will be subject to all applicable penalties, interest, and fees accessed by Bernalillo County, all of which remain your sole responsibility. If paying with an electronic check please ensure the routing and account numbers entered are correct to avoid a $25 return payment fee.

DUE DATES: Property tax payments are due in two equal installments. The first half is due November 10th and becomes delinquent after December 10th. The second half is due April 10th and becomes delinquent after May 10th. Penalty and interest charges are added to delinquent balances on the 10th of every month.

ACCESSIBILITY: This service is accessible through the internet. In order to use this service you will need a personal computer or mobile device to access the internet with an internet service provider and a web browser which supports this service.

ACCURACY OF YOUR INFORMATION AND BILLING; COMPLETION OF PAYMENT: You are solely responsible for providing accurate and complete information to use this service and for confirming any amount(s) owed to your payee. Completion of your online payment is contingent upon both (1) The authorization of payment by your credit card company (or financial institution with respect to debit cards and electronic check payments) and (2) Acceptance of your payment [and if applicable your tax return] filing by your payee. If the service provider is unable to process your payment, the service provider will attempt to notify you at least once using the contact information you have provided. If your payment is not processed or authorized by your credit card company or financial institution (as applicable) or your payment is not accepted by your payee: your payment liability shall remain outstanding and unpaid; and you will be responsible for any penalties, late fees, and interest charges assessed by your payee.

DISCLAIMER; LIMITATION OF LIABILITY: Your use of this service is at your own risk. This service is provided as-is and is available without any express or implied warranties. The service provider shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages that result in any way from your use of or your inability to use this service or that result from mistakes, omissions, interruptions, deletion of files, errors, defect, delays in operation/transmission, or any failure in performance.

ORDER OF PAYMENT CREDITS: Payments are credited to delinquent taxes and assessments (the oldest delinquent amounts first) before they are credited to current taxes and assessments. Payments are applied first to penalty, interest, and fees and then to the tax amount.

ACCEPTANCE: By checking the "I agree to the Terms & Conditions" check box, you agree to these terms.

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Accessibility Policy
Accessibility Policy

Point & Pay LLC. (“Point & Pay") Accessibility Policy
Point & Pay is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

CONFORMANCE STATUS
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Point & Pay is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

FEEDBACK
Phone: 888-891-6064
E-mail: customer@pointandpay.com
Postal address: 110 State Street East | Oldsmar, FL 34677

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Privacy Policy
Privacy Policy

Point & Pay LLC. (“Point & Pay") Privacy Policy

Point & Pay is committed to the privacy and security of personal information obtained from visitors to pointandpay.com, paydici.com, and related domains hosted by Point & Pay, LLC. The following policies ensure your personal information is secure.

This policy covers Point & Pay's treatment of personally identifiable information collected when you visit pointandpay.com, paydici.com, and related domains hosted by Point & Pay, LLC. This policy does not cover any other Point & Pay-owned sites or any sites operated by Point & Pay on behalf of our clients. Information collected by Point & Pay on sites operated on behalf of our clients is covered by their respective customer privacy policies.

You Provide Information to Us By:

visiting pointandpay.com, paydici.com, and related domains hosted by Point & Pay, LLC;

executing payments on our platform, telephone lines or in person;

communicating with us by phone, email, or otherwise;

completing a support ticket

As a result of those actions, we may interact with you by:

Sending a session ID cookie to your computer

Collecting your IP address

Collecting information about your Internet Service Provider

Collecting information about the browser you use

Collecting information such as your name, address, and phone numbers;

Collecting payment information for payments you choose to execute;

Collecting email addresses to communicate with you about your support concerns;

Recording phone numbers used to call our customer service number;

Recording calls for quality assurance purposes; and

Using information when you attach any documents to your email, such as a resume for employment purposes,

Using the site's Web server log files, Point & Pay reserves the right to use cookies and IP addresses to analyze trends, track visitors' movement, and gather broad demographic information for aggregate use. Cookies and IP addresses are not linked to personally identifiable information, such as your email address, but may reveal the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), and what operating system you are using. Cookies expire when you leave the site.

Point & Pay will not share any personal information you make available to us for any marketing or solicitation purposes, although it may be used by Point & Pay for these purposes.

For What Purposes Does Point & Pay Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

Execution and delivery of payments to your agency per your instructions. We use your personal information to take and handle payments, deliver payments, process payments, and communicate with you about payments.

Provide, troubleshoot, and improve Point & Pay Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Point & Pay Services.

Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, response to government or law enforcement related inquiries.

Communicate with you. We use your personal information to communicate with you in relation to Point & Pay Services via different channels (e.g., by phone, email, chat).

Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Point & Pay, and others.

Children under 13. Point & Pay complies with the requirements of the Children’s Online Privacy Protection Act (COPPA) and the FTC’s Rule interpreting COPPA (16 CFR § 312). The Web Sites are not directed to children of any age and Point & Pay does not knowingly collect in any manner any Personal Information from children under 13 years of age.

Business Transition. In the event Point & Pay goes through a business transition, such as a merger, acquisition by another company or a sale of a portion of Point & Pay’s assets, your Personal Information may be part of the assets transferred. Disclosure of your Personal Information in such a situation, or in contemplation of such a situation, shall be deemed consistent with this Policy. However, such a transfer may result in a change in this Policy, and you are advised and strongly encouraged to review this Policy frequently.

This Privacy Policy was updated on December 19, 2023.

If you have any questions or suggestions regarding this Privacy Policy, please e-mail us at info@pointandpay.com.

For additional information, please visit https://www.paydici.com/about/privacy.

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